When can I expect an answer to a ticket?

Timely communication is important to us, and we try to answer every ticket within one business day from when it was submitted. 

If you submit a request and it is urgent, meaning it needs to be addressed right away or the same day, please note the urgency in your ticket and if you don't hear back soon, follow-up with a phone call to the Help Desk. An example of an urgent request would be something that stops you from completing time sensitive work. 

This will allow us to better support and prioritize your request based on workload and capacity.