How do I manage email accounts on a iOS device?

If your employee mailbox was recently migrated to Microsoft 365 and you had previously set up your mailbox on your device, you will need to remove and re-add your account.

REMOVE EMAIL ACCOUNT FROM IOS 

  • Open the Settings app and navigate to Mail > Accounts. 
  • Tap on the account you wish to remove (may be titled NU or Exchange), and then tap Delete Account at the bottom of the screen. 
  • When prompted, tap Delete from My iPhone (or iPad). 
  • The account will be removed from your device, and you can close the Settings app. 

ADD EMAIL ACCOUNT TO IOS 

  • Open the Settings app and navigate to Mail > Accounts. 
  • Tap Add Account at the bottom of the Accounts list, and then tap Microsoft Exchange as the account type. 
  • Enter your full @northwestu.edu email address and give the account a Description (“NU”), and then tap Next at the top of the screen. 
  • When prompted, tap Sign In and enter your password.  Then tap the Sign In button.  (This step may also include approving a multifactor authentication prompt.) 
  • Select which components of your NU mailbox you wish to be connected to the apps on your iPhone or iPad, and then tap Save at the top of the screen. 
  • Close the Settings app, and your NU email will now be accessible within the iOS Mail app. 

ADD EMAIL ACCOUNT TO THE OUTLOOK APP 

  • Install the Microsoft Outlook app from the App Store, and then launch it on your device. 
  • The first time you launch Outlook, it may find your existing accounts.  In this case, tap the Skip button at the bottom of the screen. 
  • You’ll be taken to the Add Account screen.  Enter your full @northwestu.edu email address and tap the Add Account button. 
  • Enter your password and tap the Sign In button.  (This step may also include approving a multifactor authentication prompt.) 
  • Tap the Maybe Later button if you’re done adding accounts to the Outlook app. 
  • When prompted, indicate your preferences for receiving Outlook notifications.  If you choose to turn them on, you’ll be prompted one more time to allow iOS notifications. 

Your NU mailbox will now be accessible within the Microsoft Outlook app.

 
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