FAQ

Answers to frequently asked questions

How can I avoid spyware?

Spyware is the term used to describe applications that run on your computer that can track you online, profile you, and/or record your keystrokes.  To avoid spyware, follow these guidelines:1. Make sure to run an antispyware application.  Perform on-demand scans regularly to root out spyware that...
How do I set up Outlook to work with my NU e-mail?

For Windows 7 and Outlook 2010 only: Open Control Panel Choose Mail Click on 'E-mail Accounts' Choose the 'E-mail' tab Choose 'New' Choose 'Manually configure server settings or additional server types' and click next Choose 'Microsoft Exchange or compatible service' and click next Under...
How can I access the Global Address Book using Mail (Mac OS)?

To access the Northwest University Global Address Book using Apple's Mail program, please do the following:Open the Address Book program and select Preferences from the Address Book menu.Go to the LDAP tab and click the + button at the bottom of the window.Enter the following information, then cl...
Sending and Receiving Faxes

Northwest University uses FaxFinder Cloud to send faxes.  If this is your first time using the system, please submit an IT Help Request so we can create an account for you. Sending a Fax Visit https://www.faxfinder.cloud/ and sign in using your NU email address and FaxFinder password. Click t...
How do I set up Mail (Mac OS) to access my NU E-Mail?

When you open the Mail app for the first time, you'll be automatically started on the process of setting up an account.  Otherwise, select Preferences... from the Mail menu.  Go to the Accounts tab and click the + button below the Accounts column.As you're guided through the process, fill in the ...
How to set up voicemail?

(1 for yes, 2 for no)Dial 4000 from your on-campus phone to enter the voicemail system. Check New Message- Press 4 Leave a message - Press 5 Review a message- press 6 Change Setup Options - Press 7 Change Call Transfer, Message Delivery - press 67 Change Security Code, Mailbox Names ...
How do I access my email from off campus?

Outlook Web Access is available to check your email on the Web.  To access this feature, go to the Eagle Homepage using your Web browser.  [http://eagle.northwestu.edu/]To Log In: Go to the Eagle website homepage (http://eagle.northwestu.edu) Enter your username (firstname.lastname@northwestu....
How do I forward e-mail sent to my NU e-mail account?

If you wish to automatically redirect all e-mail sent to your @northwestu.edu account to another address (eg. sally.student@gmail.com), you may create a rule within the Outlook Web App.Please Note The Information Technology Office cannot guarantee e-mail delivery outside of the Northwest Universi...
How do I setup my computer for the NU network?

To set up your computer on the NU network, you need to make sure that it is set to accept an IP address from our DHCP server. To do this, follow the steps below: Go to the Start Menu and select the Settings menu. Click on Control Panel and then Network Connections. Right-click on Local Area Ne...
How long will my e-mail account be available after I leave NU?

All electronic access accounts remain the property of Northwest University and are subject to termination upon graduation; withdrawl from courses; or as directed by the Board of Directors, University Administration, or Information Services Oversight Team. Primary data backup is the user's respons...
How to manage printers and copiers on my computer?

[ Click here to download a formatted/printable version of these instructions. ]If you are connected to Wi-Fi on campus, you must use the NU_Employees network.OPEN THE DEVICES AND PRINTERS WINDOW Navigate to Start > Settings > Devices  Click the Devices and Printers link on the right side of ...
How do I manage email accounts on a iOS device?

If your employee mailbox was recently migrated to Microsoft 365 and you had previously set up your mailbox on your device, you will need to remove and re-add your account.REMOVE EMAIL ACCOUNT FROM IOS  Open the Settings app and navigate to Mail > Accounts.  Tap on the account you wish to rem...
Where can I find a printer that prints color on campus?

Students can use the Hurst Color Copier in the Hurst Library. Color printing costs twice as much as black and white printing.
How do I change my password?

Students, alumni, and employees can manage their NU password via Microsoft 365. Follow the steps listed on this page to change a known password or reset a forgotten one. If you have difficulty or need further assistance, please reach out to the Information Technology Help Desk: Email (preferre...
How do I add money to my student printing balance?

Please visit the Student Printing Balance page for information about purchasing pages and printing around campus.This link is also available within the Student Printing Balance section of your My Profile page [ https://eagle.northwestu.edu/my-profile/ ] on the Eagle Website.Please Note Unused ...
Zoom Shared Accounts

If you use Zoom Accounts…General Information On July 15, 2022, all free zoom accounts have a 40-minute meeting limit, regardless of how many people are on the call. All Zoom accounts now require two-factor authentication. If you get Zoom emails with authentication codes or password reset i...
Save as PDF with Word

To retain document formatting for assignment submissions to Discovery, first convert the document to PDF.A variety of Office applications (Word, Excel, PowerPoint, etc.) can be used to convert documents to PDF. Below are examples of how to convert a document to PDF with Microsoft Word.From Word f...
Print Kiosks & Web Print (Students)

This document will guide you through uploading documents into the Web Print system and releasing them – online, at a print kiosk, or at the Library Student Copier.  Student printers are located in residence hall main lounges, the Pecota Student Center, the Library, and various academic buildings ...
Download and install Microsoft 365 apps

Integrate Microsoft 365 tools seamlessly into your academic journey for effortless creation, collaboration, and sharing across all your devices. Create your best work by following these installation steps and utilizing essential tools such as OneDrive.Install Office Apps on a Computer Sign into...
How to Export and Import Your Web Browser Bookmarks

Google Chrome At the top-right of the Chrom browser, click More> Bookmarks and lists > Bookmark manager.At the top, click or More> Export Bookmarks to save your bookmarks as an HTML file that you can use to import into another browser, or More> Import bookmarks if you already have the file.Source...
Windows 11: Biggest Changes and New Features

While the interface may look different, Windows 11 share many similarities with Windows 10, making it easy to adjust. The newer version offers enhanced productivity features and the ability to run Android apps on your computer. Taskbar The taskbar icons are now centered and smaller, so you no lon...
Windows Hello: A Secure Sign-In Method

Windows Hello provides a fast, secure, and convenient way to sign in to your Windows devices using a PIN, facial recognition (if supported), or fingerprint authentication (if supported). Security Note Your biometric data is stored entirely and exclusively on your device’s security chip. Windows H...
Panopto Capture

To use Panopto from your computer, choose one of the options below: Using Panopto Capture (Recommended) Panopto Capture allows you to record directly from your browser, eliminating the need for a desktop application. Sign into the Panopto Server. From Eagle, navigate to Courses > Panopto and se...